Shipping & Return Policy

Shipping Policy At Cloksy, we take great pride in crafting our wooden wall clocks with precision and care.

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• Processing Time: Each order is handcrafted and prepared for shipment within 3 business days.

• Shipping Method: We partner with reliable international carriers via ShipEntegra to ensure your package arrives safely.

• Delivery Time: Once shipped, delivery to Europe and North America typically takes approximately 7 to 10 business days.

• Tracking: A tracking number will be provided as soon as your order is dispatched, allowing you to monitor your shipment's journey to your doorstep.

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Return & Exchange Policy We want you to be completely satisfied with your purchase.

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• Returns: You may return your unused item in its original packaging within 14 days of delivery.

• Damaged Items: Since our products are delicate, please inspect your package upon arrival. If the product is damaged during transit, contact us immediately with photos of the damage so we can provide a replacement or refund.

• Custom Orders: Please note that personalized or custom-designed clocks are non-refundable unless they arrive damaged.

• Return Shipping: Unless the return is due to a manufacturing defect or shipping damage, the buyer is responsible for return shipping costs.